Hey, I’m Joe!
Senior Technical Program Manager 💡 UI/UX Strategist 💡 Digital Innovation Leader Orchestrating Large-Scale Transformations | Driving $60M+ Revenue Growth | Enhancing User Experiences Across Multiple Industries
Strategic Technical Program Manager with 16+ years of experience driving digital innovation and large-scale initiatives. Expertise in program management, UI/UX architecture, and cross-functional collaboration. At Wayfair, led a $100M+ replatforming initiative, increasing high-confidence releases from 23% to 61% and generating over $68M in annual revenue. Skilled in aligning technical execution with business objectives, implementing OKR-based processes, and fostering a culture of accountability and innovation. Proven track record of enhancing user experiences, streamlining operations, and delivering significant business impact across various industries.
Experience
Wayfair, Remote Senior Manager, Technical Program Management
February 2022 to present
TPM leading $100M+ Customer Journey Replatforming (CJR) initiative. Increased high-confidence releases by 165% and improved homepage speed by 22% on app and 28% on web. Drove $68M+ annual incremental revenue through strategic UI/UX updates. Orchestrated cross-domain planning and delivery for mid-funnel replatforming, optimizing OKR-based processes aligned with SAFe principles across a 300+ person department. Facilitated high-stakes planning events and implemented AI-enhanced reporting for improved decision-making. Recognized for data-driven delivery management and fostering accountability in cross-functional collaboration.
American Express (c. InRhythm), AZ Principal of Product and Design | Sr. UX Architect | Sr. Product Manager
July 2018 to February 2022
Research and design international credit card application customer acquisition and e-commerce journeys, products, and features to acquire and expand customer accounts. Work with cross-functional teams to drive initiatives and improve internal portals, platforms, and components. Conduct user research, usability testing, UX/UI design, and technology integrations. Develop requirements for UX architecture. Support and consult with executive leadership. Foster an Agile culture of experimentation for lean growth initiatives.
JumpFuel Sr. UX/UI Designer, Development Team Lead
August 2017 - April 2018
Researched and designed native mobile app screens and a new, web-based administration tool for V1, the leading mobile golf training app. Designed artificial intelligence (AI) and machine learning (ML) capabilities to produce training and presentation materials. Led a UI development team using Agile delivery methodology. Researched and designed e-commerce, scheduling, and messaging interactions.
GTB, MI Associate Director, Ford Product Tech Enablement and Innovation, UX/UI/XR
August 2012 - July 2017
Collaborated with engineers and dealers to design, build, and test technology initiatives for Ford Motor Company digital properties and in-dealer physical and digital experiences. Innovated prototypes to demonstrate interaction of vehicle-generated data and smart home applications to Ford executives. Designed experimental geo-aware websites for North American International Auto Show. Design and built XR kiosks, training experiences. Led technology teams to design, develop, and deploy specialty digital products for global brands. Coordinated and led vendor HTML integration for mobile, desktop, social web channels. Led creation and implementation of surveys for company-wide initiatives. Trained users and junior personnel. Initiated activities with Ford Motor Company as described in above role.
Hello World, MI Sr. Front-End Developer, SME and Team Lead, UX/UI Designer and Architect
May 2006 - August 2012
Led teams on complex design projects for high-profile companies, from scoping and discovery through wireframing, development, user testing, and multichannel implementation. Designed and developed reusable, responsive web designs for mobile, tablet, desktop, and social platforms. Coordinated responsive web design implementation. Served as mobile front-end development expert; coached creative team on best practices.